Badge and credit-awarding
Games & Flashcards
Real-world case studies
Audio-enabled in app
MindEdge's A Manager's Guide to Superior Customer Service explores the art and science of developing a superior customer experience. Customers are vital to any organization and superior customer service can pay large financial dividends.
1. This course has an "Ask the Expert" feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours. 2. This course does not require any additional purchases of supplementary materials. 3. Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive IACET CEUs. 4. Learners will have three attempts at all graded assessments.